Request a new shipment

Was your PostNL or DHL parcel not collected in time and is it coming back to us? Find your order to request a new shipment.

  1. Step 1: Your request
  2. Step 2: Parcel returned
  3. Step 3: Payment within 14 days
  4. Step 4: New shipment

Price: 15 % of your order total excluding VAT, plus the carrier's current rate excluding VAT. The VAT of the delivery country is added once (0 % outside the European Union).

It is in the confirmation e-mail and on the invoice.

Anti-robot protection without third-party service or cookie.

Custom bags and shop items sent with PostNL or DHL, within 60 days of dispatch. Lost parcel or another issue: Write to us

Certified by CIAAC and MedA ConseilsGuaranteed authenticity
Worldwide deliveryDHL, PostNL & La Poste du Bénin
Secure paymentMobile Money, card & iDEAL
Fair payThe artisan sets the price

They trusted us

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What will your shipping cost?

Payments secured by

  • Mollie Bank card, iDEAL, Bancontact (in euros)
  • Kkiapay Mobile Money and local cards (in FCFA)