Report a parcel problem

Parcel damaged, lost, not received or not as ordered: report it as soon as possible, within 7 days of receipt for a damaged parcel (the time DHL and PostNL give us), and preferably within 14 days for other problems. We open the case with the artisan or the shop, MedA Conseils and the carrier.

  1. Step 1: Your order
  2. Step 2: Problem and photos
  3. Step 3: Acknowledgement
  4. Step 4: Solution
It is in the confirmation e-mail and on the invoice.

Anti-robot protection without third-party service or cookie.

Artisans' creations, shop items and custom bags. After the recommended period, your claim is still reviewed: the legal guarantee of conformity applies in full. Read the shipping policy

Certified by CIAAC and MedA ConseilsGuaranteed authenticity
Worldwide deliveryDHL, PostNL & La Poste du Bénin
Secure paymentMobile Money, card & iDEAL
Fair payThe artisan sets the price

They trusted us

Delivered by

What will your shipping cost?

Payments secured by

  • Mollie Bank card, iDEAL, Bancontact (in euros)
  • Kkiapay Mobile Money and local cards (in FCFA)