Frequently asked questions

Add the creation to the cart, open the cart and click “Order”. The form has four steps: your details, delivery, billing, then confirmation with a summary. You pay at the end.

The payment method depends on the country you order from: Mobile Money or card in FCFA with Kkiapay in Benin, bank card in euros with Mollie (3-D Secure check) in other countries. The order summary shows the method used.

Enter the order reference (NVBB-ORD-…, NVBB-MBAE-… or NVBB-BAG-…) and your e-mail address on the tracking page. The reference is in the confirmation e-mail and on the invoice.

The price depends on the destination country and the parcel weight: PostNL for the Netherlands, DHL for other countries, La Poste du Bénin for parcels sent from Benin. The page “What will your shipping cost?” calculates the rate, which is also shown in the cart.

Open the parcel tracking page and enter the tracking number you received by e-mail when the parcel left.

For shop items, choose “Collect in store” when ordering, then the date and time slot. Collection is free. You receive a code: show it at the shop to collect your order.

Fill in the shop registration form step by step. We check the details (KVK and VAT in the Netherlands, RCCM and IFU in Benin) before the shop goes online.

Report it with the claim form: find your order, describe the problem and add photos. Do it as soon as possible, as the carriers' deadline for a damaged parcel is short. You receive an acknowledgement and follow your case through a personal link.

Use the online withdrawal form: find your order, check the pre-filled form and send it. You receive an acknowledgement with the PDF. The deadline and conditions are in our terms and conditions.

Request a new shipment online. We tell you the price, you pay by card, and the parcel leaves again with a new tracking number.

Start with an immersion request. When NVBB (In Benin) approves it, you receive a membership code (ADH-XXXX-XXXX) by e-mail. This code opens registration in the artisan area.

In the artisan area, add the product in three steps: information, photos, price and stock. NVBB (In Benin) checks the product before it is published.

NVBB SARL pays your sales into the bank or Mobile Money account registered in your artisan area. You follow your sales and payouts from that area.

Open the artisan area sign-in page and enter your account e-mail address: you receive a one-time code by e-mail. In your area: your products, your sales, your payouts and booking your stand at the Expo. No account yet? Register as a selling artisan.

The organisation that holds an Expo pillar is an NVBB partner with a signed agreement. Sign in to the Partner space with the e-mail address of your partnership file: a code is sent to you by e-mail. Under “My pillar”, open your pillar space: useful data, follow-up notes and correction requests.

Regional leads sign in with the e-mail address registered by the administrators: a sign-in code is sent to them by e-mail. There they record the artisans of their region, with their consent.

Couriers sign in with the e-mail address registered by the administrators: a sign-in code is sent to them by e-mail. There they follow the parcels to hand over or drop off.

The code arrives within a few minutes: also check your spam folder. You sell your creations: artisan area. Your organisation is an NVBB partner or holds an Expo pillar: Partner space. You are a regional lead: regional leads area. You deliver parcels: courier area. Still stuck? Write to us through the contact page.

Open the ticket office of the edition, choose your tickets, enter your details and pay. Your tickets arrive by e-mail with a QR code.

Booths are reserved for verified artisans. Log in to the artisan area, then choose a free booth for the edition.

The immersion supports an artisan during the Expo in the country where their workshop is: the immersion and the workshop are in the same country (Netherlands or Benin). You apply online, step by step; once approved, you receive your membership code.

Choose a training in the catalogue and watch its introduction video for free. Enrol in a few steps, pay, then follow the modules from the personal link sent by e-mail, at your own pace.

From Benin and Africa: Mobile Money or card, in FCFA (collected by NVBB SARL). From Europe and other countries: bank card, in euros (collected by NVBB Nederland). The organisation giving the training receives its share after the platform commission.

After all the modules, take the final exam: with 70 % correct answers you receive your certificate as a PDF by e-mail. Anyone can verify it with its number (NVBB-CERT-…) on the “Verify a certificate” page.

Sign in to the Partner space, open “Trainings” and create the training step by step (introduction video, modules, exam). The administration checks it before publication.

Each Expo pillar and each training shows the SDGs and targets it contributes to. Our AI compares these texts every month with the official United Nations framework; an approved update changes every page that names them.

Choose the type of appointment, the topic, then an available day and time, and enter your details. You receive a confirmation by e-mail.

In eight steps: 1. you submit your request online; 2. we review it, then you sign the finder's agreement online; 3. we present your project anonymously to selected groups; 4. each interested group signs a non-circumvention and non-disclosure agreement (NCNDA); 5. it studies the full file in the data room; 6. we introduce you formally, in writing; 7. you sign the final contract with the group; 8. the fee is invoiced according to the milestones in the agreement.

No. Groups first receive an anonymous summary, without your name or the exact project site. Your identity is only revealed to a group that has signed the non-circumvention and non-disclosure agreement online, at the formal introduction.

Your follow-up page (link received by e-mail) shows each step, and you receive an e-mail when your file is presented to a group, when a group signs the confidentiality agreement, when a group declines and at the formal introduction. To protect everyone's confidentiality, these messages give the type of group (contractor, investment fund…), not its name.

NVBB Nederland chooses groups that have already delivered comparable projects, with the help of an AI analysis and after checking their references on official sources. No group is contacted before you have signed the finder's agreement.

A Non-Circumvention and Non-Disclosure Agreement. The group undertakes to keep the file confidential and not to bypass NVBB Nederland. It signs online through a personal link; the signature is dated and sealed, and the full file only opens afterwards.

We introduce you in writing to the interested group, with a dated certificate sent to both parties. You receive its details and the group receives yours. This certificate is evidence of the introduction: it protects your project and the fee set in the agreement.

Only on success: when you sign a contract with a group we introduced to you. The amount and terms (on signature, when financing is secured, in milestones, with a cap…) are those of the finder's agreement. Each invoice is payable within thirty days.

Yes. Before the agreement is signed, write to us from your follow-up page. After signing, either party may end it in writing with one month's notice; the fee remains due for a contract concluded with a group already introduced.

The “Send money” page lists licensed providers. The transfer is made on their website, on their terms: we never handle your money. Paid links are marked on the page.

Use the form for requests about your data. You confirm the request through the link sent by e-mail, then follow our answer from a personal link. We reply within one month.

To protect you from spam, e-mail addresses are hidden from robots. Click “Show the e-mail address” to see it, or use our forms.

Use the contact form: choose the category, write your message, enter your details, then confirm. We usually reply within two working days.

Our articles (crafts, creations, Expo, parcel shipping, trainings) are on the “Articles” page, in French, Dutch and English. They are prepared with the help of AI and reviewed by our team before publication.